Frequently Asked Questions
Everything you need to know about the Demurae Pro, how it works, and what to expect.
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Is the RF in this device safe? I've read about facial fat loss.
Is the RF in this device safe? I've read about facial fat loss.
Those concerns are real — but they're about monopolar RF, which sends energy deep through facial fat pads. The Demurae Pro uses bipolar RF, a fundamentally different configuration that keeps energy in the upper dermis where fine lines live, not in fat pads. On top of that, our integrated cryo-cooling at 11-15°C is designed to protect your surface skin, capillaries, and fat pads during treatment.
How soon will I see results?
How soon will I see results?
Most users notice the first visible changes at week 4 — smoother texture, slightly firmer jawline, softer fine lines. Measurable improvement typically occurs between weeks 6-8. Results are gradual and vary by individual. We recommend taking comparison photos to track your progress.
What's the difference between this and a microcurrent device?
What's the difference between this and a microcurrent device?
Microcurrent devices operate at microamp levels — they're sub-sensory, meaning most users can't feel them working. They target only the muscle layer. The Demurae Pro uses EMS at 25 kHz, which creates actual muscle contraction you can feel, PLUS bipolar RF for deep collagen, LED for surface skin, and cooling for safety. It's designed to treat three layers instead of one.
How is this different from an LED mask?
How is this different from an LED mask?
LED masks target only the surface skin layer with light wavelengths. They can support cellular health and reduce inflammation, but they can't stimulate muscles, trigger deep collagen remodeling, or address structural aging beneath the surface. The Demurae Pro includes LED at three clinically recognized wavelengths AND adds RF, EMS, and cooling — addressing all three structural layers.
Can I use this around my eyes?
Can I use this around my eyes?
Yes. Mode 2 (Eyes) is specifically designed for the delicate eye area — a gentle 3-minute treatment at lower intensity. Always start at Level 1 around the eyes and avoid direct contact with the eyelid.
What gel or serum should I use with it?
What gel or serum should I use with it?
Use any water-based serum or conductive gel. Avoid oil-based products during treatment as they can interfere with energy delivery.
How often should I use it?
How often should I use it?
During the initial 8-week protocol: use Mode 5 (Daily) 4-5 times per week, plus Mode 6 (Weekly) once per week. After 8 weeks: maintain with 3-4 sessions per week. Each session is 6-10 minutes. Always finish with Mode 4 (Cool) for 2-3 minutes.
Does it hurt?
Does it hurt?
No. The EMS creates a gentle tingling and slight muscle contraction — noticeable but not painful. The RF warms your skin to a comfortable temperature (~40°C). The cooling mode feels refreshingly cold. Most users find the experience pleasant. Start at Level 1 and increase gradually.
What if it doesn't work for me?
What if it doesn't work for me?
You have 60 days to decide. Start using it consistently, take comparison photos, and evaluate your experience. If you're not satisfied, send it back for a full refund — no questions asked. Email contact@demurae.com with your order number.
Who is this best for?
Who is this best for?
The Demurae Pro is designed for women experiencing early-to-mild signs of facial aging — fine lines, slight laxity, softening jawline, loss of firmness, dull or uneven texture. It works best as a preventive and early-intervention tool.
How long does the battery last?
How long does the battery last?
The 2000mAh battery provides multiple sessions on a single charge. Charging via the magnetic Type-C base takes approximately 2 hours for a full charge.
Where is it manufactured?
Where is it manufactured?
The Demurae Pro is produced by an SGS-verified facility in Shenzhen, China — established in 2012, manufacturing devices for over 300 brands across 30+ countries. Every unit passes a 4-step quality control process. The facility holds 100+ certifications including CE, FCC, FDA registration, RoHS, and ISO compliance.
Shipping & Returns
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How much does shipping cost?
How much does shipping cost?
Shipping is free on all orders.
How long does delivery take?
How long does delivery take?
Estimated delivery is 7-14 business days depending on your location. You'll receive a tracking number via email once your order ships.
Do you ship internationally?
Do you ship internationally?
We currently ship to the US and UK. International shipping to additional countries is coming soon.
Still have questions?
Email us at contact@demurae.com — we typically respond within 24 hours.