Shipping policy

Effective date: March 2026

Delivery Timeframes

Domestic Shipping Within the United States:

  • All orders ship free within the contiguous United States.
  • Orders are processed within 1-2 business days.
  • Delivery typically takes 7-14 business days after processing.
  • You will receive a tracking number via email once your order ships.
  • Track your package at every step through the link provided in your shipping confirmation email.

Shipping Restrictions:

  • We currently ship to standard US street addresses only. We are unable to ship to P.O. Boxes, APO/FPO addresses, or US territories at this time.
  • We do not currently offer international shipping. We are a US-only store at this time.
  • We are working to expand shipping to additional destinations in the future. Follow us on Instagram or Facebook for updates.

Note: Once the package leaves our warehouse, delivery speed depends on the carrier and may be affected by:

  • Weather conditions or natural events
  • High-volume shipping periods (holidays, promotions)
  • Carrier delays outside our control

Order Tracking

  • Every order includes tracking. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
  • If you have not received tracking information within 3 business days of placing your order, please contact us at contact@demurae.com.

Address Errors

If you made an error with your shipping address:

  • Contact us immediately at contact@demurae.com within 12 hours of placing your order so we can update it before shipment.
  • If the order has already been shipped, rerouting to the correct address is at the carrier's discretion and may not be possible.
  • Demurae is not responsible for orders shipped to an incorrect address provided by the customer.

Lost Packages

If your tracking shows no updates for 7 or more business days:

  • Contact us at contact@demurae.com with your order number.
  • We will open an investigation with the carrier, which typically takes 5-10 business days to resolve.
  • Once the carrier confirms the package is lost, we will send a replacement or issue a full refund at your choice.

Stolen Packages

If tracking shows your package was delivered but you did not receive it:

  • Contact us at contact@demurae.com within 7 days of the delivery confirmation date with your order number.
  • We will file an investigation with the carrier on your behalf.
  • Demurae is not responsible for packages confirmed as delivered by the carrier. However, we will work with you and the carrier to reach a resolution where possible.

Damaged Packages

If your package arrives damaged, please contact us at contact@demurae.com within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or full refund. See our Refund Policy for full details on damaged and defective items.

For questions about shipping, reach us at contact@demurae.com.