Terms of service

Effective date: March 2026

These Terms of Service ("Terms") govern your use of the Demurae website at demurae.com (the "Site") and any purchases you make through it. By accessing our Site or placing an order, you agree to be bound by these Terms.

Eligibility

  • You must be at least 18 years of age to use this Site or make a purchase.
  • By using this Site, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
  • Our products and shipping are currently available only within the United States.

Products and Pricing

  • We make every effort to display our products and their features as accurately as possible. However, we do not guarantee that colors, images, or descriptions on the Site are 100% accurate due to variations in displays and photography.
  • All prices are listed in US dollars and are subject to change without notice.
  • We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion -- including in cases of pricing errors, suspected fraud, or unauthorized use of promotions.

Orders and Payment

  • By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order.
  • Payment is processed at the time of purchase through our secure payment providers. We do not store your full payment card details.
  • You agree to provide accurate and complete billing and shipping information.
  • Order confirmation emails are sent for your records but do not constitute acceptance of your order until the item has been shipped.

Shipping and Delivery

Shipping terms, timeframes, and policies are described in our Shipping Policy. By placing an order, you agree to those terms.

Returns and Refunds

Return and refund terms, including our 30-day trial policy, are described in our Refund Policy. By placing an order, you agree to those terms.

Product Use and Disclaimer

  • The Demurae Pro is a cosmetic beauty device intended for external facial use only. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Always read and follow the instructions included with your device. If you have a skin condition or medical concern, consult a healthcare professional before use.
  • Results may vary. Any testimonials, before-and-after images, or claims on this Site reflect individual experiences and are not guaranteed outcomes. Results depicted in testimonials are not typical, and your results may differ.
  • Do not use the device on broken, irritated, or sunburned skin, or over implanted metal or electronic devices without medical clearance.

Intellectual Property

  • All content on this Site -- including text, images, graphics, logos, product designs, and videos -- is the property of Demurae or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not copy, reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.
  • "Demurae" and the Demurae logo are trademarks of Demurae. Unauthorized use is prohibited.

User Conduct

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to interfere with the Site's functionality or security
  • Submit false information or impersonate another person
  • Use automated tools to scrape, crawl, or extract data from the Site
  • Reproduce or resell any products purchased from the Site for commercial purposes without authorization

Limitation of Liability

To the fullest extent permitted by law:

  • Demurae is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products.
  • Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
  • We are not responsible for delays, interruptions, or errors in the Site or in the delivery of products caused by circumstances beyond our reasonable control.

Indemnification

You agree to indemnify and hold harmless Demurae, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

Dispute Resolution and Arbitration

You and Demurae agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product purchased through the Site shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court.

  • No class actions: You and Demurae each waive the right to participate in a class action, collective action, or representative proceeding. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
  • Small claims exception: Either party may bring an individual action in small claims court if the claim falls within the court's jurisdictional limits.
  • Informal resolution first: Before initiating arbitration, you agree to contact us at contact@demurae.com and attempt to resolve the dispute informally for at least 30 days.
  • Arbitration costs: If your claim is for less than $10,000, Demurae will pay all AAA filing and arbitrator fees. For claims above $10,000, fees will be allocated according to AAA Consumer Arbitration Rules.
  • Opt-out right: You may opt out of this arbitration clause by sending written notice to contact@demurae.com within 30 days of your first purchase. If you opt out, disputes will be resolved in the courts of the State of Delaware.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of those sites. Accessing third-party links is at your own risk.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in the State of Delaware.

Force Majeure

Demurae shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, carrier disruptions, supply chain interruptions, acts of war or terrorism, power outages, or internet service failures.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Demurae regarding your use of the Site and any purchases made through it. These Terms supersede all prior agreements, communications, and understandings, whether written or oral, relating to the subject matter herein.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have questions about these Terms of Service, contact us at: